Shipping information

Shipping rates

We offer fast and reliable shipping on all orders within the United States.

Method	Cost	Delivery Time
Standard Shipping	$5.99	3–7 business days
Expedited Shipping	$12.99	1–3 business days

Where we ship

All orders ship from Burke, Virginia, United States. We currently ship within the US only. International shipping is not yet available — join our email list to be notified when it launches.

Order processing

Orders are typically processed within 1–3 business days. Processing time may vary for handcrafted or custom pieces. You will receive a confirmation email with your order details, followed by a shipping notification with a tracking number once your package is on its way.

Packaging

Every piece is packed with custom foam protection designed specifically for the mosaic tilework. The packaging is branded, clean, and gift-ready — no extra wrapping needed. For a more elevated presentation, you can add our premium gift box upgrade at checkout for $12.

Tracking your order

A tracking number is emailed to you as soon as your order ships. You can use this number to follow your package through the carrier's website. If you haven't received a tracking email within 3 business days of placing your order, check your spam folder or contact us at laylasmosaic@gmail.com.

Delivery issues

If your package shows as delivered but you haven't received it, check with neighbors and your building's mail room. If it's still missing after 24 hours, contact us and we'll work with the carrier to locate it or send a replacement.

Damaged in transit

If your piece arrives damaged, contact us at laylasmosaic@gmail.com within 48 hours of delivery. Include photos of the damage and the packaging. We'll ship a replacement free of charge — no return of the damaged item needed.