Are the bowls safe to eat from?
Yes. The top bowl is food-safe certified and complies with FDA standards for food-contact ceramics. It is tested for lead and cadmium safety. The food-safe glaze is applied only to the bowl — the decorative mosaic on the pedestal base is on the exterior only and does not come into contact with food.
How should I care for my bowl?
Hand wash only. Use warm water and mild soap for the bowl. Wipe the mosaic pedestal base with a soft damp cloth — do not submerge it in water. Do not use a dishwasher or microwave. Avoid dragging the base across hard surfaces. With proper care, your bowl will last for years.
Can I put it in the dishwasher or microwave?
No. The mosaic tilework is hand-finished and should not be exposed to the heat cycling of a dishwasher or microwave. Hand washing is the only recommended cleaning method.
How long does shipping take?
We ship all orders from Virginia, USA. Standard shipping is free and typically arrives within 3-7 business days. Expedited shipping is available at checkout for $12.99. You'll receive a tracking number by email once your order ships.
Do you ship internationally?
Currently, we ship within the United States only. We're working on international shipping and will announce it when it's available. Join our email list to be notified.
What is your return policy?
We accept returns within 30 days of delivery for unused bowls in their original packaging. If your bowl arrives damaged, contact us within 48 hours with photos and we'll send a replacement at no cost. See our full Return Policy for details.
Can I send it as a gift?
Absolutely — gifting is what we're built for. Every order ships in branded packaging that's gift-ready. At checkout, you can add a free gift message. You can also upgrade to our premium gift box for $12 — a rigid cobalt box with gold foil, satin ribbon, and a blank message card.
Do you offer gift wrapping?
Our standard packaging is already designed to feel like a gift — branded box, tissue paper, and a brand card. For a more elevated unboxing experience, select the premium gift box upgrade at checkout. It includes a rigid box, ribbon, and a card for your personal message.
What are the bowls made of?
The bowls are made of ceramic — fired with a food-safe glaze. The pedestal base is the same ceramic body, with hand-applied mosaic tiles made of colored ceramic pieces, sealed with a protective finish for durability.
Is the mosaic hand-applied?
Yes. The mosaic tiles on the pedestal base are applied by hand, one tile at a time. This means slight variations between pieces are normal and part of the handmade character. Each bowl is inspected for adhesion, color consistency, and sharp edge control.
Can I order a custom design or color?
We're open to custom work for larger orders. If you're interested in a custom mosaic motif, specific color palette, or branded packaging for an event or corporate gift, email us at hello@laylasmosaic.com with your idea and quantity. Minimum custom order is typically 100 units.
What if my bowl arrives damaged?
We pack every bowl with foam protection specifically designed for the mosaic tilework. If your piece arrives damaged despite this, contact us at hello@laylasmosaic.com within 48 hours of delivery. Include photos of the damage and the packaging. We'll ship a replacement free of charge — no return of the damaged item needed.
Still have questions?
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