Free shipping on all US orders — Handcrafted in Burke, Virginia

Frequently asked questions

Everything you need to know about your mosaic piece.

Are the pieces safe to eat from?

Yes. The top bowl uses a food-safe glaze designed for food-contact ceramics. The glaze is applied only to the bowl — the decorative mosaic on the pedestal base is on the exterior only and does not come into contact with food.

How should I care for my bowl?

Hand wash only. Use warm water and mild soap for the bowl. Wipe the mosaic pedestal base with a soft damp cloth — do not submerge it in water. Do not use a dishwasher or microwave. Avoid dragging the base across hard surfaces. Allow the piece to reach room temperature before washing — avoid sudden temperature changes. Do not store acidic foods (vinegar, citrus) for extended periods. Keep out of direct sunlight to preserve color vibrancy. With proper care, your piece will last for years.

Can I put it in the dishwasher or microwave?

No. The mosaic tilework is hand-finished and should not be exposed to the heat cycling of a dishwasher or microwave. Hand washing is the only recommended cleaning method.

What are the pieces made of?

The pieces are made of ceramic — fired with a food-safe glaze. The pedestal base is the same ceramic body, with hand-applied mosaic tiles made of colored ceramic pieces, sealed with a protective finish for durability.

Is the mosaic hand-applied?

Yes. The mosaic tiles on the pedestal base are applied by hand, one tile at a time. This means slight variations between pieces are normal and part of the handmade character. Each piece is inspected for adhesion, color consistency, and sharp edge control.

How long does shipping take?

We ship all orders from Burke, Virginia. Once shipped, standard delivery typically arrives within 3-7 business days. Expedited shipping is available at checkout for $12.99. Processing time varies — you'll receive a tracking number by email once your order ships.

Do you ship internationally?

Currently, we ship within the United States only. We're working on international shipping and will announce it when it's available. Join our email list to be notified.

What is your return policy?

We accept returns within 30 days of delivery for unused pieces in their original packaging. If your piece arrives damaged, contact us within 48 hours with photos and we'll send a replacement at no cost. See our full Return Policy for details.

What if my piece arrives damaged?

We pack every piece with foam protection specifically designed for the mosaic tilework. If your piece arrives damaged despite this, contact us at laylasmosaic@gmail.com within 48 hours of delivery. Include photos of the damage and the packaging. We'll ship a replacement free of charge — no return of the damaged item needed.

Can I send it as a gift?

Absolutely — gifting is what we're built for. Every order ships in branded packaging that's gift-ready. At checkout, you can add a free gift message. You can also upgrade to our premium gift box for $12 — a rigid cobalt box with gold foil, satin ribbon, and a blank message card.

Do you offer gift wrapping?

Our standard packaging is already designed to feel like a gift — branded box, tissue paper, and a brand card. For a more elevated unboxing experience, select the premium gift box upgrade at checkout. It includes a rigid box, ribbon, and a card for your personal message.

Can I order a custom design or color?

We're open to custom work. If you're interested in a custom mosaic motif, specific color palette, or branded packaging for an event or corporate gift, email us at laylasmosaic@gmail.com with your idea. Visit our Custom Commissions page for more details.

Still have questions?

We reply to every message within one business day.

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